GETTING STARTED

HOW DO I GET STARTED?

Understand iCapture quickly and easily by taking two minutes to watch our helpful, informative Getting Started video
Or go ahead and click here now to start your FREE Trial (no credit card required).

HOW DOES THE FREE TRIAL WORK?

Our Free Trials are truly free and fully functional. No credit card is required.
You have access to virtually every feature. Even advanced features like auto-reply emails and third party integrations can be set up.
There is no time limit on the Free Trial, however you will only have access to the first 10 captures per questionnaire, and each questionnaire will be watermarked.
You can go here now to start your FREE Trial.

HOW MUCH DOES ICAPTURE COST?

We have a number of pricing options depending on your business needs.
The pricing plans and inclusions are laid out for you in an easy to read table here.

DO I NEED AN INTERNET CONNECTION?

No internet required ☺

You can capture data on your tablet or phone with or without an internet connection.

If you have an internet connection, your data will be uploaded in real-time.
If you do not have an internet connection, your data is stored on your device until an internet connection is re-established.

Watch our Getting Started video for more details.

DEVICES

WHAT KINDS OF DEVICES DOES ICAPTURE WORK ON?

iCapture works on most popular smartphones and tablets.
View the complete list and links to download apps here.

SHOULD I USE MY PHONE OR TABLET TO CAPTURE DATA?

Both tablets and smartphones work great with iCapture.
• Tablets are more customizable, flexible and easier to use.
• Smartphones are convenient, quick and always at hand.
See our Phone vs. Tablet comparison for more details.

INTEGRATION

WILL ICAPTURE INTEGRATE WITH MY CRM?

iCapture integrates seamlessly with most major CRMs and email programs, including Constant Contact, Sales Force, iContact, MailChimp and Infusionsoft.
See our full list of integration partners here

WHAT IF I DON’T HAVE A CRM? CAN I JUST EXPORT TO A FILE?

Yes. You can easily export your data to most file formats, including handy Excel spreadsheets.

ACCESSING DATA

HOW DO I ACCESS MY DATA?

Log in to the iCapture Back Office to access data reports.
Your data is available in a spreadsheet and in graphical reports and you can also send it to your CRM once you have used the easy integration setup in the iCapture Back Office.

WHO OWNS MY CAPTURED DATA?

YOU DO! iCapture collects, stores and transmits captured data for you. We NEVER use, sell or even access your captured data. Never.

PRICING

How much will iCapture cost me?

There are 3 factors in the overall price:

  • The Features (ie. Which plan?)
  • # of Tablets and Phones
  • How long you need iCapture? (ie. Single Event / Monthly vs. Annual)

What do I get in the Free Trial?

The Free Trial is a fully functioning account with a download limit of 10 captures.

The Free Trial allows you to:

  • Setup any type of Questions
  • Customize your Design
  • Setup and Test any Email / CRM / Database Integration
  • Send Auto-Reply Emails
  • Install to multiple Tablets and Phones
  • View and Export the Captured Data (first 10 captures)
  • and much more.

Are there plans for a Single Event?

Yes! Please click on the Single Event / Month-to-Month plans tab above.

Is there a Guarantee?

Absolutely! If you purchase a plan and have a technical glitch that prevents you from capturing data, we will gladly refund 100% of your purchase. The guarantee applies to the first 30 days on all annual plans.

Our Free Trial allows you to fully try and test our software to ensure it works before you commit to a purchase.

Are there plans for just a Single Device?

Yes! You can get a single device BASIC ANNUAL for $129 – or – PRO ANNUAL for $198.

Can I change plans?

Yes! Please send an email to support@icapture.com with your request or call our sales team at 1 (208) 375-0187.

Can I add more devices to my account at a later time?

Yes! You can add more devices at any time.

Can I add devices for a Single Month?

Yes! You can add devices at any time.
If you purchase an Annual Plan, you can add devices for a single month (at a discounted monthly rate).

Should I purchase a Month-to-Month Plan or Annual Plan?

Our Monthly plans are designed for customers who have one or two events per year.
Annual plans are best for customers whose capture needs span throughout the year. As a general rule, once you’ve purchased our Monthly Plan 3 times you’ve exceeded the cost for the annual plan.

Can I change from a Monthly plan to an Annual Plan?

Yes! Please send an email to support@icapture.com with your request or call our sales team at 1 (208) 375-0187.

USING ICAPTURE

WHAT IS A “QUESTIONNAIRE”?

You define what information you want to capture. The set of questions you pick becomes a “Questionnaire”. You can pick from over 15 pre-defined question types (Name, Email, Zip, Phone, etc.) or pick a generic question type (text field, text box, number, etc.).

CAN I GET MY LOGO ON THE SCREEN?

Absolutely! In our Design Center you can upload logos and photos in order to create a fully customized, branded to your business “Theme”.
Explore our Theme examples or our “How To” explanation for more details.

WHAT IS AN INSTALL CODE?

The Install Code is the magic “code” that lets you load your questionnaire to your tablet or phone (where data capture takes place). Each Questionnaire will have its own unique Install Code. You can learn more about Install Codes here.

WHAT IS SKIP LOGIC?

Skip Logic is an advanced “Drill Down” technique that allows you to ask different questions based upon answers to a previous multiple-choice question. You can learn more about Skip Logic here.

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