All user information contained within any questionnaire you may use or build is governed by iCapture’s following policies.
Terms and Conditions
Although iCapture owns the data storage, databases, and the iCapture website, you retain all rights to your data. We will also not utilize your data in our databases to compete with you, market to your clients, advertise to, or contact them for any other means of profit.
iCapture has implemented processes intended to protect user information and maintain security of data. Each account holder is assigned a unique username and password, which is required to access their account. It is your responsibility to protect the security of this login information. We have attempted to protect iCapture’s servers by locating them in areas with security procedures, use of firewalls, and implementing other generally available security technologies. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but no guarantee can be made that your information and data will be secure from intrusions and unauthorized release to 3rd parties.
Cancellation or Termination of the Account
If you choose to cancel your account and leave the iCapture service, or your account is terminated because of your breach of the Terms of Service, please be aware that iCapture may for a time retain residual information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as reasonably practical.
As part of iCapture’s Services, we store the questionnaires, forms, and surveys you build, as well as any data that was collected from those forms. We respect the privacy of all users, and consider all data that is collected to be private. Your information is used strictly for internal purposes, and iCapture will not distribute or sell your information to a 3rd party, except as disclosed in this statement. The creator of a questionnaire may choose to not have the data stored within the iCapture database. When you submit information, you are transferring such information into the United States and you hereby consent to such transfer.
We collect email addresses from those who contact us via email, and ask for information such as your email address and name when you sign up for an account with iCapture. The information we collect is not distributed or sold to a 3rd party. It will only be used to communicate with you about your iCapture account, and where needed as part of certain iCapture features. You may update your account information at any time.
Web Server Logs
For statistical purposes, iCapture will gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, device type, browser type, internet service provider (ISP), operating system, etc. This information is only used internally, and is not distributed or sold to a 3rd party. iCapture uses this information—which does not identify individual users—to analyze trends, to administer the iCapture website, and to gather demographic information about its user base as a whole. iCapture does not link this automatically collected data to personally identifiable information.
A “cookie” is a small text file containing a unique identifier that our web server sends to a user’s browser, and may be stored on a user’s hard drive. Cookies are required to use iCapture Services. If you have your browser set to reject cookies, your use of the iCapture Services is likely to be interrupted. The cookies we use are not permanent.
Third-Party Service Integration
Our Service allows you to integrate with various online Third-Party Services (“Third-Party Services”). In order to take advantage of this feature, you may need to authenticate, register for, or log into Third-Party Services through the Service or on the websites of their respective providers. When you enable integration between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service (“Login Credentials”). We store your Login Credentials long enough to enable integration to the Third-Party Service.
Please remember that the manner in which Third-Party Services use, store, and disclose your information is governed by the policies of such Third-Party Services, and iCapture shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within the Service.
We may retain certain personally non-identifiable information related to integration between Third-Party Services (for example: date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services.
Compliance with Children’s Online Privacy Protection Act
As a business service, iCapture does not target its offering toward and does not knowingly collect any personal information from users under thirteen (13) years of age.
iCapture’s Global Privacy
Information that we collect will be stored and processed in the United States in accordance with this Privacy Statement. However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs.
We collect only the minimum amount of personal data necessary, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing. We offer you simple methods of accessing, correcting, or deleting the data we have collected.
iCapture’s GDPR Compliance
We’re committed to helping iCapture customers and users understand, and where applicable, comply with the General Data Protection Regulation (GDPR). The GDPR is the most comprehensive EU data privacy law in decades, and went into effect on May 25, 2018.
The GDPR’s updated requirements are significant and our team has adapted iCapture’s product offerings, operations and contractual commitments to help customers comply with the regulation. Measures we have implemented include:
- Investments in our security infrastructure and certifications
- Updates to relevant contractual terms
- Support for international data transfers by maintaining our SOC2 certifications, and by executing Standard Contractual Clauses through our updated Data Processing Addendum
We also monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and update our product features and contractual commitments accordingly. We’ll provide you with regular updates so that you’re always current.
iCapture’s California Consumer Protection
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
If you have concerns about the way iCapture is handling your User Personal Information, please let us know immediately. We want to help. You may also email us directly at email@example.com with the subject line “Privacy Concerns.” We will respond within 45 days at the latest.
In the unlikely event that a dispute arises between you and iCapture regarding our handling of your User Personal Information, we will do our best to resolve it. If we cannot, we offer an independent dispute resolution provider at no cost to you.
We are subject to the jurisdiction of the Federal Trade Commission.